Caring.com, a website providing consumer reviews of senior care organizations and resources for the aging, recently named Citadel Assisted Living, 520 S. Higley Road in Mesa, one of its Caring Stars of 2015, according to a press release.
The Caring Star honor goes to assisted living and Alzheimer’s communities around the country that have garnered positive reviews over the past year, including at least one five-star review. Communities must have an overall high average rating and no unresolved negative reviews in order to be eligible, according to the release.
Only 2 percent of communities on Caring.com received this distinction this year, according to the release.
“Caring.com is a commercial enterprise that receives consumer feedback that we, the provider, cannot feed into,” Rebecca Brandon, general manager of Citadel Assisted Living, said in the release. “So the comments are unsolicited and based on personal experiences.”
Comments on the site go to the community’s management. In the recent online reviews, friends and relatives of residents at Citadel Assisted Living, as well as visitors, praised the center’s friendly staff, variety of activities, well-kept grounds and quality of food, according to the release.
“Our team is transparent in our dealings, embraces change, is always looking for improvement and is committed to exceeding customer expectations,” Ms. Brandon said in the release.
“The Caring Stars award helps signal to the public which communities are successfully delivering on their mission of serving older adults very well, making a positive impact with high-quality care and reinforcing among their employees the special difference they make in residents’ lives,” Caring.com’s CEO Andy Cohen said in the release. “We congratulate every Caring Star for earning this recognition, and thank the families who shared their feedback in reviews on Caring.com.”
For more information on Citadel Assisted Living, call 480-832-7600. It is part of Century Park Associates, which is managed by Life Care Centers of America, a nationwide health care company. With headquarters in Cleveland, Tennessee, Century Park Associates manages more than 40 senior living communities in 21 states. For more information about Century Park, visit CenturyPa.com.
The Mesa Independent is available in Mesa and Maricopa County